FAQ - How do you ship your RMAs?
Shipping of RMAs:
All RMAs are shipped to the customer by U.S. Postal Service, even if the original shipment was by an Express Service (Overnight, 2 Day Air, etc.). This is because Arch Memory never charges for replacements and a credit card is never verified. (This policy is waived if Arch Memory is at fault and mis-shipped your order. An order is not considered to be mis-shipped if we substitute for a faster memory module that is compatible with your system.)
Arch Memory will ship your replacement package by an expedited service to you for a fee. The charge would be a small discount of the normal shipping rates. And we will always include postage to get the original product back to us at our expense.
Products being sent back for replacement:
We will provide postage for the return of defective parts if notified within 30 days after the delivery tracking shows receipt of the order. After we receive the original shipment, a replacement will be sent at our cost.
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Make Sure to Upgrade
If you are in the metro St. Louis, Missouri area, you may be able to pick up your order!
Find out how by visiting our St. Louis Computer Memory page.
