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Lost Package Policy |
| U.S. Postal Service Standard Mail |
Packages not received 14 (fourteen) business days after they have shipped from Arch Memory™ are eligible to call us at 1-888-869-3125 to file a claim. At that time, Arch Memory™ will re-ship the package via a courier of our choice. A signature will be required.
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| U.S. Postal Service Priority Mail |
Packages not received 14 (fourteen) business days after they have shipped from Arch Memory™ are eligible to call us at 1-888-869-3125 to file a claim. At that time, Arch Memory™ will re-ship the package via a courier of our choice. A signature will be required.
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| FedEx / UPS Ground |
Packages not received by 5 (five) business days after they have shipped from Arch Memory™ are eligible to call us at 1-888-869-3125 to file a claim. At that time, Arch Memory™ will re-ship the package via a courier of our choice. A signature will be required.
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| FedEx / UPS 2 Day Air |
Packages not received by 3 (three) business days after they have shipped from Arch Memory™ are eligible to call us 1-888-869-3125 to file a claim. At that time, Arch Memory™ will re-ship the package via a courier of our choice. A signature will be required.
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| FedEx / UPS Over Night |
Packages not received by 2 (two) business days after they have shipped from Arch Memory™ are eligible to call us 1-888-869-3125 to file a claim. At that time, Arch Memory™ will re-ship the package via a courier of our choice. A signature will be required.
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**Important: Packages not delivered on time during extreme acts of nature (flood, snow etc.) will be delayed. Delivery times will be extended during these events.
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