The person in Customer Care told me I needed to update my BIOS, but I don’t know how.
In order to update your BIOS, you’ll need to go to your manufacturer’s website. You’ll need to pull up the support page for your model, and find the ‘drivers and downloads’ sections. The latest BIOS version, if any, will most likely be located near the top of the page. You will need to follow the instructions given on the website for installation. If you should need any help finding your BIOS update, please call us at 314-261-9560.