FAQ - What is your return policy?
Arch Memory gives a 30 day money back guarantee on all products sold, whether it is opened or not (less our cost of shipping). The guarantee begins on the date the tracking information says the order was delivered. After 30 days, no credits will be issued.
All orders over $200.00 may be subject to a 5% to 20% restocking fee.
A RMA (Return Merchandise Authorization) number must be obtained before the product is returned to us. Any product received without a RMA will be returned to the customer. The cost and method of shipping the product back to us is the sole responsibility of the customer. We recommend a track-able form of shipping to guarantee your package arrives to us. If a package is sent without proof of delivery, Arch Memory is not responsible for proving receipt of the package.
Credits are applied to the credit card that was used at the time of the original transaction. Pay Pal orders will be refunded to the original account used (less our cost of shipping), and all of Pay Pal's fees are the responsibility off the customer. Orders paid by Cashiers Checks or Money Orders will be refunded by check issued by Arch Memory (less our cost of shipping).
Even though we currently have "free shipping" available to our customers, it still costs us to ship the product to you. Your credit will be applied less our original cost of shipping. These rates can be found under Shipping Methods/Rates, and are the prices listed as "savings" in ( ). If the customer paid for shipping, the credit will be less the original cost of shipping.