314-261-9560

 

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 Lost Package Policy

 

U.S. Postal Service Standard Mail

Packages not received 14 (fourteen) business days after they have shipped from Arch Memory™ are eligible to call us at 314-261-9560 to file a claim.  At that time, Arch Memory™ will re-ship the package via a courier of our choice.  A signature will be required.

 

U.S. Postal Service Priority Mail

Packages not received 14 (fourteen) business days after they have shipped from Arch Memory™ are eligible to call us at 314-261-9560 to file a claim.  At that time, Arch Memory™ will re-ship the package via a courier of our choice.  A signature will be required.

 

FedEx / UPS Ground

Packages not received by 5 (five) business days after they have shipped from Arch Memory™ are eligible to call us at 314-261-9560 to file a claim.  At that time, Arch Memory™ will re-ship the package via a courier of our choice.  A signature will be required.

 

FedEx / UPS 2 Day Air

Packages not received  by 3 (three) business days after they have shipped from Arch Memory™ are eligible to call us 314-261-9560 to file a claim.  At that time, Arch Memory™ will re-ship the package via a courier of our choice.  A signature will be required.

 

FedEx / UPS Over Night

Packages not received by 2 (two) business days after they have shipped from Arch Memory™ are eligible to call us 314-261-9560 to file a claim.  At that time, Arch Memory™ will re-ship the package via a courier of our choice.  A signature will be required. 

 

**Important:  Packages not delivered on time during extreme acts of nature (flood, snow etc.) will be delayed.  Delivery times will be extended during these events.