Arch Memory™ gives a 30 day money back guarantee on all products sold, whether it is opened or not (less our cost of shipping) A 20% restocking fee may be charged on orders over $200.00.
This guarantee begins on the date the tracking information says the order was delivered. After 30 days, no credits will be issued.
Click here RMA information.
Click here for Warranty information.
Click here for information on returning an order for replacement (including Lifetime replacements).
A RMA (Return Merchandise Authorization) number must be obtained before the product is returned to us. Please call 314-261-9560 to obtain a RMA. Any product received without a RMA will be returned to the customer. The cost and method of shipping the product back to us is the sole responsibility of the customer. We recommend a track-able form of shipping to guarantee your package arrives to us. If a package is sent without proof of delivery, Arch Memory™ is not responsible for proving receipt of the package.
Attn: RMA ______
7110 Oakland Ave
St. Louis, MO 63117
Credits are applied to the credit card that was used at the time of the original transaction. Pay Pal orders will be refunded to the original account used (less our cost of shipping), and all of Pay Pal's fees are the responsibility of the customer. Orders paid by Cashiers Checks or Money Orders will be refunded by check issued by Arch Memory™ (less our cost of shipping).
Even though we currently have "free shipping" available to our customers, it still costs us to ship the product to you. Your credit will be applied less our original cost of shipping. These rates can be found under Shipping Methods/Rates. If the customer paid for shipping, the credit will be less the original cost of shipping.