Are you having trouble installing your new RAM? Is your new memory not working?
Review our install guides first. They are a valuable tool and they may provide some insight to your current problems.
168-pin SDRAM and 184-pin DDR install guide
144-Pin and 200-Pin Laptop Memory
184-Pin RDRAM (RAMBUS) Memory Guide
72-Pin SIMM Memory Install Guide
If you have already reviewed the install guides and are still having problems, please follow these helpful tips.
Press harder. Make sure the notches on your module are lined up with the keys in the slot, and then press down firmly. Don't be afraid that you are going to break it. It can sometimes take 20 to 30 pounds of pressure to install a module. The clips on the side of the module should snap into place on their own. If you have to move the clips into place by hand, your module isn't installed properly.
Install again. Even if you have inserted the module correctly and the clips are locked in place there is a chance the module may not be seated fully. Remove the memory module and try reinserting it. If a problem persists, remove all memory and try just the new memory by itself. If you have purchased more than one stick of memory, make sure you try just one at a time, unless your machine requires them to be installed in pairs.
Check the cables. Is possible that you accidentally bumped one of the internal cables or wires inside your computer when you were installing your memory? A loose hard drive cable can actually prevent your computer from booting up entirely. All the cables should be firmly in their sockets.
Update your BIOS. Some older machines just don't like to work with today's newer technology. If you have an older system, it may need a BIOS (Basic Input Output System) update. Don't worry, this is much easier than it sounds. All you need to know is the manufacturer of your computer or motherboard, and normally you can download the free BIOS software from their website.
Still having problems?
Check out our Contact page for the toll free number, or our RMA Page (Return Merchandise Authorization) to request a RMA.
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