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 International Shipping Guide

Normal Shipping Hours and Processing Times:

Depending on availability, orders processed by 3:00 p.m. CST (GMT -6), Monday through Friday (except holidays) will ship within 24 hours (contingent upon availability).  Orders ship primarily from Missouri, U.S. (zip code 63117).  Some orders may ship from California, U.S.  For you protection, we insure all our shipments.  ***Only the UPS Worldwide Expedited shipping option has a guaranteed delivery time.  Depending on Customs of your country, the other options may take longer than posted.

UPS - Worldwide Expedited. Delivers in 2 to 5 business days.

$94.95 USD. This is an excellent choice with excellent benefits.

Benefits included:

  • Door-to-door delivery
  • Rates do not include customs clearance
  • Three free delivery attempts for unclaimed shipments
  • Free on-demand pickup
  • Included protection by UPS against loss or damage up to a value of US$100.  Arch Memory provides the insurance for orders above $100.
USPS - Global Priority Mail  Delivers in 6 to 10 business days on average. $28.95 USD  The shipping cost paid to us is just that, what we are charged to get the package sent.  Any incurred charges a customer might be expected to pay at the time of delivery is their responsability.  Some of these charges may include: fuel charge from the carrier, duties and taxes charged by your local government for imorting a product.  If Arch Memory could assess the charges in advance, we would.  However, every region is different.
USPS - AirMail Parcel Post  Delivers in 12 to 16 business days on average.  $14.95 USD   This shipping method will only cover our cost to mail the package.  Any incurred charges a customer might be expected to pay at the time of delivery is their responsibility.  Some of these charges may include: fuel charge from the carrier, duties and taxes charged by your local government for importing a product.  Arch Memory WILL NOT pay for, or refund, any of these costs.

 International Warranty Information

 

Arch Memory warrants that all products are free from defective material and workmanship and, subject to the conditions set forth below, agrees to repair or replace any part of a product that proves defective by reason of improper workmanship or materials without charge for parts and labor.**

A 30-Day money back guarantee on all memory products. We have taken every precaution to make sure our cross references are correct.  However, if you do receive an incompatible part and you ordered through a listed model on our site, we will reship you a replacement by Airmail at our cost after we receive the first part back.  If for any reason the part is going to be returned for a credit, the credit will be less all shipping costs.  All return shipping costs are the responsibility of the person returning the module.

After 30 days, the module carries a Full Lifetime warranty.  If at any time the module would fail, Arch Memory will replace it.

Lifetime replacements must be returned to Arch Memory prior to us sending the replacement and the return cost of insurance and shipping is the sole responsibility of the customer.  Arch Memory will pay for the return shipping of the replacement and chooses the method of delivery.  Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.  Email us at CustomerCare@archMemory.com to set up a return; either for credit or replacement.

***Important:  Arch Memory is not responsible for damage to equipment, property, program loss or costs associated with computer or data recovery.  Arch Memory will not reimburse consumers for installation or service charges for any reason. 

Once the customer begins the process of adding or replacing Arch Memory's product into their equipment, the customer assumes full liability from that moment.  The customer should seek a bonded and insured professional to insure compensation for an unforeseen loss
.

***Custom's Requirements/Policy***
All International Orders that are returned because they are Unclaimed, Undeliverable or Returned to Sender, will be refunded (less the original shipping charges).  A 25% restocking fee will be applied.

All orders shipped outside of the USA are subject to additional taxes/duties.  The customer is responsible for the payment of all taxes/duties.

All orders that are returned to us that are over $200 are subject to a 25% restocking fee.

***About Customs, Duties & Taxes***
When ordering from Arch Memory, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.